Troubleshooting and Support

Troubleshooting guide

If you encounter an error/issue not covered below, please contact Kumo support at [email protected].

1. During the setup, you see an error “Cannot enable event sharing as consumer account has no active event table”

   This error happens because an event table has not been configured for your account. Follow the instructions on https://docs.snowflake.com/en/developer-guide/logging-tracing/event-table-setting-up to create an event table for your account. A user with ACCOUNTADMIN role can run the following to create an event table and set it at the account level:

   SQL

   USE ROLE ACCOUNTADMIN;
   CREATE DATABASE IF NOT EXISTS <DB_NAME>;
   CREATE SCHEMA IF NOT EXISTS <DB_NAME>.<SCHEMA_NAME>;
   CREATE EVENT TABLE IF NOT EXISTS <DB_NAME>.<SCHEMA_NAME>.<EVENT_TABLE_NAME>;
   ALTER ACCOUNT SET EVENT_TABLE = <DB_NAME>.<SCHEMA_NAME>.<EVENT_TABLE_NAME>;
   

2. HTTP 404 error when accessing the Kumo endpoint

   If you receive a HTTP 404 error, verify that all containers are in READY state, as detailed in Step 4 of the “Installing Snowflake Native App” section. This typically occurs when any container is still in PENDING. If all containers are READY and you still receive a 404 error, try shutting down Kumo and starting it back up again.

3. HTTP 403 error when accessing the Kumo endpoint.

   Ensure that the default role of the user logging in has been granted the KUMO_USER_ROLE created during installation.

4. You receive an error message “Invalid compute pool…The compute pool is not exclusive to the Application…” when you attempt to start Kumo.

   This occurs when the compute pool used is not exclusive to the application. Ensure that the compute pool was created using the FOR APPLICATION KUMO clause. You can verify if the pool is exclusive to the application by running DESCRIBE COMPUTE POOL KUMO_COMPUTE_POOL;

5. “Could not connect to the Kumo API server. Please double-check your internet connection and turn off any ad-blockers”

   This occurs when the web UI is unable to reach Kumo running in your Snowflake account due to a Snowflake network maintenance event. Try refreshing the browser page and re-logging in using your Snowflake credentials to reload Kumo.

6. “Compute pool 'KUMO_COMPUTE_POOL' does not exist or not authorized”
   Ensure that compute pool is available. This error generally happens when the Kumo application is not granted usage privilege to the compute pool. Verify that you are running the GRANT USAGE command in Step 2 of “Starting Kumo” in the “Installing Snowflake Native App” section.

Support

If you need assistance, you can reach out to your Kumo customer support representative or email us on [email protected]